Returns Policy

The Consumer Contracts Regulations 2013 (Information, Cancellation and Additional Charges) offers you the following cancellation rights:

If you are a consumer (ie acting for purposes outside a business) you have the right to cancel the contract at anytime for any reason without incurring any liability within the cancellation period.

Your right to cancel does not apply to any goods made to your specification or personalised in any way.

If you wish to exercise your right to cancel:

  • You must exercise this right no longer than 14 days after the day on which you receive the goods.
  • You are obliged to retain possession of the goods and take reasonable care of them.
  • You can cancel via e-mail to¬†¬†clearly stating, your full name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address.
  • Once you have advised us you should return the goods to us at your cost within 14 days of cancellation. Goods must be returned in their original packaging unused and in a saleable condition. If these conditions are not met we may make deductions from refunds to cover the associated costs of processing returned goods.
  • Once in receipt of the goods we will refund you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).
  • We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.
  • We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you or damage caused by carrier returning the goods.
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